Case study · Replai

We didn't just talk about it — we built it.

Replai is a customer-conversation platform we designed and built end to end. It's the clearest example of what we do for clients: take a messy, time-consuming part of a business — answering customers — and turn it into custom AI software that runs on its own.

Customers leave in the gap between question and answer.

Most businesses lose people in the wait between a question and a reply. Messages pile up across WhatsApp, the website, and email — and someone has to drop what they're doing to respond, often after hours when no one's there.

An AI agent that handles the conversation, end to end.

Replai answers like someone who works at the business — because it's trained on the business's own knowledge. It handles the volume on its own, and steps aside the moment a human should take over.

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What's inside

  • An AI agent that answers customers instantly on WhatsApp and the website widget
  • Trained on the business's own knowledge — so it answers like someone who works there
  • One shared inbox where the whole team sees every conversation
  • Bookings, orders, and follow-ups handled right inside the chat
  • Broadcasts to reach customers when there's something to say
  • A clean handoff to a human the moment one is actually needed

The dashboards and tools we built.

Real screens from Replai — the agent dashboard, live customer conversations, and the setup tools that make it run.

AI Agent Dashboard
Replai AI agent dashboard showing live agent status, first-response metrics, and real-time conversation activity — built by Bila Automation
Live Conversations
Replai handling live WhatsApp conversations — routing messages, answering queries, and escalating when needed — built by Bila Automation
Chatbot Widget Builder
Replai chatbot widget configuration with agent identity, greeting setup, and live preview — built by Bila Automation
Agent Configuration
Replai agent system prompt and personality configuration panel — built by Bila Automation

A real answer in seconds — at any hour.

Customers get a real answer in seconds, day or night. The repetitive questions never reach a person. And the team works from one screen instead of three — with the AI handling the volume and stepping aside when a human should take over.

Replai is one system we built for ourselves.

The same approach is how we build custom AI software for you. Tell us what's slowing your business down — we'll come back with a clear plan and what it would take.